FAQs


Is there a screen or is the image projected directly on the wall?

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The image is protected on the wall, there is no screen. All you need is to pair the system with a projector. A new version for outdoor use will be available soon, which will include a full impact-proof LED wall as a display solution.

What does MultiBall consist of?

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It consists of a stainless steel touch frame with sensors and a processing unit with integrated speakers. Sizes are 4.75m x 3.52m OR 4.75m by 2.75m. *custom sizes upon request.

How is MultiBall installed?

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Our international distribution partners network provide you with full installation support. In addition to it, our in-house technical team can monitor your system’s performance remotely once it is connected to the internet. In case your country is not yet covered by a distributor we will provide you direct assistance and all instructions for the installation. PLEASE NOTE: A projector is to be bought separately on as part of a turnkey package sold by our distributors.

Do I need an active internet connection for MultiBall? 

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For the installation it is important that the system is online so it can be checked by our tech team remotely. Once the system is installed it works without internet connection, but make sure you connect it to receive the latest content and updates.

Is there a guarantee? If so, how long is it?

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MultiBall is covered by a 2 years guarantee.

Does the MultiBall need any periodic maintenance?

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Simply wipe or vacuum the frame clean every other week to keep the sensors clear of obstructions. 

Can small children play multiball?

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Of course, children and adults all ages can play multiBall.

Does MultiBall needs supervision?

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No MultiBall doesn’t need supervision once the system startet players can “work” it by themselves.

Is the cost of the software license included? 

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Yes, the system retail price already covers the software license so you don’t have any recurring fees

What is included in the price?

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The MultiBall console, the senior frame, installed speaker and the system support is included in the price. 
Beamer and transport costs are not included.

Support

Please read our FAQ for common asked questions.

Germany -Tel: +49 (0) 89 323 099 61